Back in 2004, it was a concept that I started when I was jobless and a mother of a kid. I love fine pens, the way fountain pens write and glide on the paper. Many people do well in the field they love because it helps to do something you can look forward to every day, and I wanted to do something very similar. Every time I tried to come up with something I could do passionately, I kept coming back to the fine pens, the customers I dealt with, and the joy of explaining the finer points of different writing instruments. And so The Pen Boutique was born. It was not as easy as I thought. Distributors were skeptical, mall management was not swayed by beautiful pens, and financiers thought I was out of my mind. After being turned down by 8 banks, we came across a fantastic financier who loved fine pens and believed in the business plan. We got a loan and off we went! From the start, the emphasis has been on customer service and becoming part of the pen community. I believe that if you provide better customer service people remember and become repeat customers. That is the mantra we had it then and have it now also. Over the years, at Pen Boutique we are fortunate to have fantastic customers and wonderful team. We love selling fine writing instruments and even love more in educating it to the younger generation the importance of fountain pens and writing on paper at early age.